Terms & Conditions: Guest Responsibilities

Kia ora and welcome to Tāhuna Beach Holiday Park! 
Thank you for choosing to stay with us. 

 

Tāhuna Beach Holiday Park is located 4.5 kilometres from Nelson city centre and adjacent to the long welcoming sands of Tāhunanui Beach. It covers 54 acres of parkland that has been available for almost 100 years for holidaymakers to enjoy. Today Tāhuna Beach Holiday Park offers accommodation that suits every holidaymaker’s and traveller’s budget – from unpowered campsites to cosy cabins to modern, fully self-contained motel units. The Holiday Park’s location gives you direct access to the beach, playing fields and local beachside attractions. We are committed to taking care of New Zealand – our land, our sea and our culture – through the Tiaki Promise, and we ask that you keep New Zealand clean, show respect, protect nature, drive carefully and be prepared. We are committed to taking care of New Zealand – our land, our sea and our culture – through the Tiaki Promise, and we ask that you also observe the promise to keep New Zealand clean, show respect, protect nature, drive carefully and be prepared. 

 

About us  

Our business trading name is Tāhuna Beach Holiday Park (“TBHP”). We operate under Tāhuna Beach Camp Incorporated and provide accommodation in the form of camping sites and cabins within our holiday Park premises (“Park”). 

Address: Tāhuna Beach Holiday Park, 70 Beach Road, Tāhunanui, Nelson 7011, New Zealand 

Phone number: (03) 548 5159 Free phone: 0800 500 501      Email: [email protected] 

Reservation Conditions

• There are 3 different rate periods in a year: 

1. 1. Peak Season: 26 December to 9 January 
   2. High Season: 1 October to 30 April (excluding Peak Season) 
   3. Low Season: 1 May to 30 September 

• A deposit of the first night’s rate per unit/site is required within 14 days of booking to confirm all reservations. 
• The remaining balance of the reservation must be paid in full either before or on arrival. 
• Valid credit card details must be provided for bookings for units as security against any charges incurred. 
• Minimum stay periods/rates may apply during weekends, public holidays, school holidays and the “Peak” season.  
• Management reserves the right to alter rates without notice and rates are reviewed periodically and may change. When booking in advance from one season to the next, the new rates will apply. 
• All accommodation rates are GST (15%) inclusive and are in New Zealand dollars (NZ$). We accept Visa, Mastercard and New Zealand cash. Payment by credit card incurs a transaction fee.  
• All reservations made must be by guests 18 years of age or older and proof of ID may be requested on check-in. People under the age of 18 are not permitted to stay without a person older than 18. 
• Children up to 3 years of age stay free of charge. Baby cots and highchairs are available for hire subject to availability at the time of booking. 
• Check-in time is 2.00pm for roofed accommodation. You are welcome to store your luggage at Reception if you arrive earlier than 2.00pm and your unit is not ready. 
• Check-in time for sites is 2.00pm. During less busy periods, sites may be available from 11.00am. Please check with Reception. 
• Check-out time is no later than 10.00am. Please contact Reception if you require a later check-out time.   
• Early arrival or late departure requests are subject to availability. In roofed accommodation, a charge of 50% of one night’s rate may apply if more than two hours early or late. 
• Campsites must be left clear of all vehicles, equipment and rubbish. 
• Please advise Reception of any additional guests 4 years of age and over on arrival. Additional fees will be added to the original booking and must be paid in full at check-in. 
• Alteration charges for extending the number of nights reserved above the original booking must be paid in full on check-in.  
• Maximum stay on campsites is 30 days, unless prior arrangements have been approved or for guests holding rebook privileges. 
• We aim to place you in your chosen unit or on your preferred campsite but sometimes this is not possible.  We reserve the right to move you to an alternative for operational reasons. 
• A link to our Terms & Conditions is provided to guests at the time of booking. Confirming your booking is deemed as acceptance of these Terms & Conditions. 

Cancellations  

• Reservations are only confirmed after receipt of the required deposit within the time frame specified. 
• In Peak Season (26 Dec – 9 Jan): 
  • If your reservation is cancelled at least 30 days before your arrival date you will receive a full refund of any payments made. 
  • If you cancel within 30 days of your arrival date in Peak Season, a cancellation fee of one night’s accommodation will apply.
• In Low (1 May to 30 September) and High Season (1 October to 30 April – excluding Peak): 
  • If your reservation is cancelled at least 3 days before your arrival date, you will receive a full refund of any payments made.  
  • If you cancel within 3 days of your arrival date in Low and High Seasons, a cancellation fee of one night’s accommodation will apply.
• There are no reductions or refunds for early departures or late arrivals.  
• Reservations are not transferable to another person unless we approve the transfer at our discretion.     

Payments and Refunds 

• Online Payments are made via a secure payment platform using a third-party provider to protect guests’ credit card details compliant with New Zealand regulatory and statutory regulations. 
• International Payments will be converted to New Zealand dollars so the amounts charged will fluctuate depending on the exchange rate on the day of booking.  
• Any cancellations refunded will be processed in New Zealand dollars at the exchange rate on the completion day. This means there may be a difference between the initial amount charged and the amount refunded. Transaction fees may be incurred. 
• Refunds will only be made to the original credit or debit card the initial payment was taken from. We do not hold cash on site, so initial cash payments may be refunded to a credit or debit card or your bank account. 
• We reserve the right to charge overdue fees for any amounts outstanding after guests have departed. 
• We also reserve the right to engage a debt collection agency to recover unpaid accounts and any charges incurred to carry out this action. 

Guest Responsibilities and Park Rules 

 We ask that guests familiarise themselves with the following policies so that their stay and the stay of other guests will be safe and enjoyable. 

Guests are entering the Park at their own risk and are responsible for their property, themselves, pets and their visitors to the Park. 

 Alcohol 

• Guests over 18 years of age may consume alcohol on their site or unit, and throughout the Park except The Deck Café, Mini Golf Course, while using the Pedal Karts, and in designated children’s play areas.   
• Excessive drinking is not permitted.  Guests behaving irresponsibly and causing disturbances may be required to leave the Park immediately.  The reservation will be cancelled with no refund. 

 Bikes 

• Helmets must be worn by all guests while riding bikes and scooters in the Park.   
• Young children must always be supervised by an adult. 

 Caravans/Campervans 

• We require Caravans and Campervans to have a current Electrical Warrant of Fitness when plugging into power and are also compliant with LPG Standard (AS/NZS3100).   We reserve the right to unplug any connection that does not comply. 
• Power cords must stay within the boundaries of your site. 
• Generators are not permitted at any time. 
• We highly recommend that guests have a fire extinguisher and smoke alarms fitted. 
• Caravans older than 1993 are not compatible with the power supply in White Zone (Block 1) unless internal electrics have been updated. 

 Conduct 

• Please always be considerate to other guests and Park staff. 
• Loud parties, illegal activity and offensive behaviour will not be tolerated at any hour. 
• To report a disturbance please contact Reception (03 548 5159) immediately during opening hours, or Night Security (03 545 7855) after hours so the situation can be addressed quickly and appropriately. 
• If you are uncomfortable with any other guests’ behaviour, please contact Reception. 

Damage / Cleaning 

• Please notify Reception about any breakage or damage to Park property as soon as possible. 
• Please also notify Reception about any maintenance or cleaning issues so they can be rectified straight away. 
• We reserve the right to recover costs of damage you cause to the Park’s assets, property or accommodation.   
• Facilities are to be left clean and tidy after use.  
• We respectfully request that food with extreme odour is not prepared or cooked in the units or public kitchens. 

 Drones 

• Drones or any other motorised flying objects are not permitted to be flown in any area of the Park due to our proximity to Nelson Airport. 

Health & Safety  

• Guests on Park grounds are required to comply with their duties and obligations under the Health and Safety at Work Act 2015 and all relevant amendments and substitutions. 
• Guests must ensure that they do not expose themselves, their children or their visitors to health and safety risks that are under the guest’s control. 
• Please notify the Park as soon as possible of any identified risks to the health and safety of any person in the Park. 

 Misbehaviour resulting in cancellation  

• TBHP reserves the right to cancel bookings at any time due to drunken or objectionable behaviour or when any Park rules are breached.  
• Where TBHP cancels bookings under this clause, no refunds will be given. 
• Guests asked to leave (i.e. evicted) will be blacklisted so will not be able to re-book in the future.  
• All criminal behaviour will be reported to the New Zealand Police. 

 Noise  

• Please remember that sound travels so always keep noise levels at a reasonable level.  We ask you to show consideration to fellow guests by observing quiet time between 10.00 pm and 7.00 am. 

 Pets 

• TBHP is pet-friendly from 1 February to 30 November on designated campsites only, located in the Green Zone. A strictly no-pets policy is enforced between 1 December to 31 January due to the number of guests onsite. 
• Strictly no pets in roofed accommodation at any time of the year, except for approved service animals; you may be asked to present proof of this on arrival. 
• If a pet is found in a unit without permission, we reserve the right to charge an allergy cleaning fee of $150 on departure. 
• Visitors of TBHP guests are not permitted to bring pets on site (including in vehicles) at any time of the year. 

 Power socket

• On camping sites, please ensure power cables are pushed in to prevent electrical fusion, which incurs a $250 damage fee.

Powercords for Tents 

• An approved continuous-length RCD power cord is to be used when plugging into power from your tent.  
• A limited number of these are available from Reception.  A bond applies. 
• Power cords must stay within the boundaries of your allocated site. 

 Prohibited 

• Fireworks and weapons are not permitted in the Park. 
• TBHP has zero tolerance for illegal drugs. Any detection of drugs or drug paraphernalia in the Park will result in immediate cancellation of the reservation without a refund and immediate eviction. 

 Site set-up 

• When setting up on your site, please make sure that the solid walls of any tent, caravan, motorhome or campervan are no less than 1.5 metres from any internal campsite boundary. This is a requirement under Fire and Health and Safety Regulations.  

 Smoking  

• Smoking is not permitted inside any of the units, the Beach House or other Park buildings.  
• Please think of our environment and dispose of cigarette butts carefully.  

 Speed limit – 10kph 

• The road network throughout the Park is a shared zone. The maximum speed limit is 10kph. Please be watchful for children, pedestrians, cyclists and other vehicles. 

  Vehicles  

• Vehicles and boats must be able to park within your campsite boundaries. No parking along roadways, accessways or on neighbouring sites is allowed. If extra parking is required, please discuss with Reception. 
• There is allocated parking for all roofed accommodation. 
• Vehicles belonging to visitors of guests are not permitted in the Park during Peak Season. 

 Visitors  

• Visitors of guests need to report to Reception before entering the Park. 
• Visitor hours are between 8am and 10pm.  Visitors staying after 10pm will be charged as additional guests. 
• Guests are responsible for their visitors at all times.  

 Guest Information 

Emergencies  

• Please refer to the back of the Park Map provided on arrival for specific emergency information, emergency assembly points and the locations of fire alarms and extinguishers throughout the Park. This information is also located on the outside of each of the ablution blocks. 
• In all cases of emergency, the Park-wide PA system will alert guests to the emergency. The system will operate even if there is a power outage. In the event of an emergency requiring the evacuation of the Park, TBHP will provide directions and the safest method via the Park-wide PA system and SMS (text). 

 Fires (cooking and heating) 

• Braziers or open fires of any kind are not permitted in the Park. 
• Wood burners or diesel heaters inside vehicles are not permitted. 
• Responsible use of BBQs in safe working order is permitted. 

 First Aid 

• There are several trained first aiders on site, and first aid kits are located in 16 locations across the Park. 
• There are two defibrillators on site – one is located in Block 5 Blue Zone, and the other is located on the wall in The Deck Café. 
• Healthline phone number 0800 611 116, or after-hours medical advice line 03 528 8866. 

 Food / Fridge Lockers  

• Storing food in communal kitchens is at your own risk.  Please ensure items are marked clearly with your name and departure date. 
• Fridges will be cleared weekly, and any un-marked items will be discarded. 
• We have refrigerated lockers for hire in Blocks 1,3, 5 and 6.  A $20 bond is required, and a $1-day hire will be charged. Please see Reception. 

 Force Majeure   

• TBHP will not be liable for any delay or non-performance of its obligations arising from any cause including but not limited to acts of God such as floods, storms, and earthquakes, also fires, explosions, warfare, strikes or any other cause beyond our reasonable control. 

 Gift Vouchers  

• Gift vouchers are available from Reception for accommodation (nominate your value) as well as for Mini Golf and Pedal Karts – We also have vouchers available for food and beverages from The Deck Cafe. 

 Keys   

• On departure, please leave keys either in the drop-box by the exit barrier, in your unit, or return to Reception. 
• If keys are not returned within 48 hours of departure a charge of $50 will be taken from the credit card on file. We will process a refund of 50% of the charge if the lost key is returned within 1 week of departure. 

Kitchen Baskets 

• These are available for hire for $5 each from Reception, subject to availability. They include pots and frypans, crockery, utensils, and tea towels. 

 Laundry 

• All washing machines and dryers operate with a token, available from Reception for $4 per token. A cycle takes approximately 35 to 45 minutes.
• Guests can supply their own laundry powder. Alternatively, it can be purchased from Reception for $2 (enough for two loads). 
• Please empty machines as soon as the cycle is completed so other guests can use them. 

 Mail / Messages 

• If Reception takes a message for a guest, they will contact that guest via SMS (text). 
• Mail can be directed to the Park for the duration of your stay. We will notify guests via SMS to collect from Reception. 

 Mini Golf 

• Clubs and balls are available for hire from Reception (or the Activities Hut during Peak Season). 

 Pedal Karts 

• Pedal Karts are available for hire from Reception (or from the Activities Hut during Peak Season).
• Helmets and safety vests must be worn for the duration of the hire period. 
• No pedal karts are to be ridden in the Park’s main entrance thoroughfare.

 Privacy

• From time to time our marketing team take photographs/videos around the Park for use on our social platforms or our website. We do not identify individuals without the individual’s permission.
• However, if you do not wish to be photographed, please advise Reception. For all other details about your personal information – what information we collect and keep, the disposal of that information, etc – please refer to our Privacy Policy on our website: tahuna.nz/privacy-policy.
• We do not sell or give your information to any other third parties.

Property Left on Departure 

• Any property, including temporary abodes and vehicles, left at the Park after departure will be removed and stored at the owner’s expense.  
• If the property is not collected by the owner within four weeks of departure TBHP may dispose of the property at the owners’ expense. 
• TBHP shall not be liable for any damage to the property caused by third parties or for theft of the property. 

Rubbish & Recycling 

• Please use the recycling and rubbish bins provided around the Park. We appreciate you sorting bottles, paper, cans etc from your daily rubbish and placing everything in the appropriate bins.  
• Guests on campsites must take all their rubbish to the bins on the day of departure; nothing is to be left on site.  
• If staying in roofed accommodation, please use the inside bins provided.  For excess rubbish please use the bins located around the Park. 

 Security Cameras   

• Security cameras are operational 24/7, but please keep your personal items and valuables secure. 
• TBHP has on-site security staff throughout the night, they can be contacted on 03 545 7855. 

 Showers 

• Campground showers are included in your nightly rate – enjoy! 

 Water 

• The water from all taps within the Park is safe to drink. 
• Please be mindful of your water use for conservational purposes. 

 Waste Water  

• Campervans, motorhomes and caravans must have their own waste container. 
• Wastewater and chemical toilets must be emptied in the designated dump stations located at Blocks 1, 3 and 5.   

Wi-Fi 

• Free Wi-Fi is available with your reservation.  
• Login instructions are on the Park map provided at check-in. Additional unlimited Wi-Fi plans are also available for purchase at Reception.  
• The Park has a maximum-speed internet gateway providing 97% coverage.  
• If you have any Wi-Fi issues, please get in touch with IKS Internet Services directly on 0800 888 588.  

Christmas Re-Booking Policy 

TBHP recognises that re-booking from year to year is very important to the many guests who’ve been visiting our Park for many years. In recognition of the long-standing patronage of specific guests during the peak season, we extend the privilege of being able to re-book in advance for the following season.   

Please bear in mind we have to turn away a lot of guests every Peak Season because of the priority re-book system we offer. So, to ensure consistency and fairness around this privilege there are certain criteria around eligibility. 

• Re-books can only be for the same named person, same site/unit, and for the exact same dates every year. 
• The deposit to secure your re-book must be paid before your departure the previous year. If payment is not made, the booking will be cancelled, and the site/unit offered to guests on the waitlist. 
• You can request a re-book holiday if plans have changed – this means that you will retain your priority site/unit and dates for the following season. You can have one re-book holiday every 5 years without jeopardising your re-book. If the site is not used for two years within that period, the re-book privilege will be relinquished. 
• The named person must be part of the group staying, otherwise it will be considered a re-book holiday. 
• Re-book reservations cannot be transferred to another family member or any other person. If you need to cancel, normal cancellation criteria apply, and we will check eligibility for a re-book holiday. 
• All additional guests must be booked and charged appropriately. The maximum per campsite is six occupants including adults, children and infants.  The maximum number of occupants in units is determined by the number of beds provided. 
• Re-book privileges may be cancelled for misconduct of guests and their visitors, or abuse of the re-book system. 

Summer Waitlist 

• If you wish to book your Peak Season accommodation in advance and do not have re-book eligibility, we can place you on the Summer Waitlist.  Once the re-books have been confirmed, we then look at accommodating all those on the waitlist, before we open our summer booking platforms by the end of March each year.