Privacy Policy

We collect information in person at our Holiday Park, via agents acting on your behalf, or via internet booking engines and online travel agents to allow you to make a reservation.

The information we collect to do this includes:

• Name
• Address
• Contact details.
• Email address.
• Mobile phone number.
• Billing information.
• Credit card details.
• Details of your stay with us (arrival and departure time, and number of other guests).
• Vehicle including registration number and the make, model.

We collect personal information in a variety of ways, including (but not limited to):

• Directly from individuals such as when you complete a guest registration form.
• Through our social media pages and from social media sites when you like our posts or page.
• From third parties that provide us with market research, and marketing and web analytics services.
• Where you send us an email or ‘contact us’ message or make a written enquiry with us.
• When you call us to make enquiries.

We use the personal information you provide for the following purposes:

• Record your booking or other purchases for Tahuna Beach Holiday Park
• To maintain a database of current and past guests.
• Effectively administer records, accounts, and financial transactions.
• Assist our internal and external administration and operations.
• To understand website traffic and usage.
• Manage, improve, and tailor the user experience on our website.
• Seek feedback on our services.
• Contact you while in-house in the case of an emergency or with important changes to our services.
• Notify you of special offers or promotions we think may be of interest to you (where we have a legal basis to process your information in this way).
• Conduct marketing and web tracking analysis.
• Establish residential tenancy or wintering over agreements.

We will not keep your personal information for longer than is required for the purposes for which the information may lawfully be used.

Credit cards: the number is scrambled immediately with the middle eight digits obscured.  Two weeks after departure, the card details are automatically deleted from your booking details.

When you provide your personal details to us, you consent to us using your personal information for direct marketing purposes.  Personal information may be disclosed for marketing purposes to an organisation or people who are engaged by Tahuna Beach Holiday Park to assist with marketing activities such as our digital marketing agency.

When we contact you, it may be by email or SMS.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you or contact us via email.

We collect information relating to your web activity when you access and browse our website. In particular, we may collect information using ‘cookies’, and similar technologies, designed to provide information to help us improve the use of our website and to better tailor the content we provide.

Cookies are an industry standard, and most major websites use them.

A cookie is a text file that our website may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, if you do this, you may not be able to use the full functionality of our website.

The types of cookies we use are as follows:

• Analytical and performance cookies.  We use website analytics service providers, such as Google Analytics, that use cookies to analyse our website traffic. These analytics service providers collect information and statistics about our website, including counting the number of visitors and tracking how visitors use the site. These services transmit website traffic data to Google that may be located outside of New Zealand. These services do not identify individual users or associate your IP address with any other data held by Google.
• You can learn more about Google Analytics and the privacy practices of Google by visiting the following links:
  https://marketingplatform.google.com/about/analytics
  https://policies.google.com/privacy?hl=en
• Strictly necessary cookies.  We also collect cookies that are necessary for our website to operate and load properly.
• Google Analytics Data Collection
  In addition to default data collected through a standard Google Analytics implementation we enable the following data collection features:

1. Google signals data collection.  Google Analytics collects data about your traffic to provide additional features like cross-device audiences and insights. Google Analytics will collect visitation information and associate it with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalisation. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into our users’ cross device behaviours.
2. Granular location and device data collection.  Google Analytics collects metadata about the city-level location and granular device details of our website and app visitors so it can provide location and device-based capabilities.
3. Personalised Advertising settings.  We export our Google Analytics audiences and conversions to our linked Google Ads account for the purpose of delivering relevant, personalised experiences to our users.

Opting out of Google Analytics
Website visitors can opt-out of the use of Google Analytics trackers through Ad Settings or by installing the Google Analytics Opt-out Browser Add-on which provides users with the ability to prevent their data from being used by Google Analytics. This add on is available here: https://tools.google.com/dlpage/gaoptout

In addition to Google Analytics, we use other third-party email marketing tools to track how our website performs to make sure we are constantly improving our services. These third-party sources cannot identify you. All sources are secure and private and are only accessed by Tāhuna Beach Holiday Park. These third-party marketing sources will never contact you directly or share your data for their own purposes.

Email Marketing
Currently we hold a secure account with marketing service Mailchimp. Please see their Privacy Policy here: https://mailchimp.com/legal/privacy.

Social Media Advertising
Currently we use Facebook and Instagram. Please see their Privacy Policy here: https://www.facebook.com/policy.php.

We take all reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification or disclosure.

We will not sell you information, nor share it with third parties that are not engaged to assist us in the operation of our business (eg subcontractors and suppliers).

We may, however, disclose personal information when required by law.

We may also share non-personal, de-identified and aggregated information with third parties fo

Some of the recipients of your personal information referenced above may be based in countries or regions outside of New Zealand. Accordingly, any personal information that is collected may be transferred to countries or regions with privacy laws that are different from the privacy laws that apply to this Policy. We will ensure that any such transfer of personal information will only be undertaken in compliance with our legal obligations.

Tāhuna Beach Holiday Park’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

We may update this privacy policy from time to time.  We recommend that you periodically review this Policy (on our website) to keep up to date on how we are protecting your information.

When handling personal information, we will comply with the New Zealand Privacy Act 2020 as amended from time to time (NZ Privacy Act).  Where applicable, we will also comply with data protection laws of other jurisdictions, such as the European General Data Protection Regulation.

You may access your personal information or seek to have that information corrected if you believe that it is incorrect, at any time.

If you wish to make any changes to your personal information, please contact us at [email protected].  To protect your personal information, we may require identification from you before releasing the requested information.

If you have any concerns about our information handling practices, please contact us at [email protected].